Another example of someone who doesn't know restaurant etiquette

We've been having some very unusual weather here in Southern California for the last couple of weeks.

It's been raining. That is something that is very rare here. Which is a lot of the reason we had so many fires this past fall.

In California, rain makes the stupidity factor come forth in multitude. Unbelievably so.

It makes our job of serving pizza to the masses that much more of an interesting experience.

It's been a while since I've given you a good work story, mostly because I haven't had one. That changed today. I guess that I should lead into this with a little background on the way things work when I'm running my shifts at work. If your nice to the employees, we will give you damn near anything to make sure your happy with your order, and our service.

Get disrespectful, and you get to deal with me. As a few people have found out, this is really the last thing you want to happen. Our phone/counter people are the best trained and most helpful employees in Orange County, a fact that me and the rest of the management staff are very proud of. So when you call, the information they give you is always accurate. If we run out of something when you place an internet order, we call you back immediately to see what needs to be done to get your order taken care of.

Because of the rain, we have been extra busy, since so many people here don't know how to function when a little water falls from the sky. We started running out of stuff at around 6:30pm tonight, to the point I had to stop delivery for almost 2 hours to get caught up. Around this time, we got an internet order for something we did not have. As is our standard procedure, Kyle (one of our drivers who also happens to be a manager) called said customer to let them know the situation. No one answered (typical), so he left a message letting them know we were out of what they wanted, and needed them to call us back, we would not be making their order until they did, so we could make what they wanted as a replacement.

2 hours later, the guy finally calls back. Robert takes the call, explains to the guy what the situation was, and after about 2 minutes of getting yelled at by this guy, comes to get me.

Robert: "The customer thinks I'm lying to him, and he won't listen to me, he just keeps yelling at me."

Mistake number 1, asshole...

So I get on the phone. "This is the manager. What seems to be the problem?" He says, "I ordered a pizza over 2 hours ago, and I want to know why it's not here yet!!" I then proceed to tell him it's because we tried to contact him, and the message we left was never returned, so we never made the food. If he wants us to make it now, we would be more than happy to do so. To which he says, "that's bullshit. They told my wife that it would be late, and that's it"

Lie number 1....

To which I state, "Sir, we never talked to anyone. We only left a message that wasn't returned." While I'm saying this he is trying to talk over me and argue.

Mistake number 2....fucker.

"Sir, if you want me to help you, you really need to let me finish what I have to say, so I can get your order taken care of." Keep in mind, the tone of my voice is changing to that "your pushing your luck" tone, and I can here everyone snickering in the background. Because they already know what's coming before it even happens.

Then it does. Mistake number 3.

Because then he says to me, "You know what? Fuck you!!"

They just never fucking learn, do they???

Because then he gets, "No. You know what? FUCK YOU!!!! Don't ever fucking call here again, because as soon as I get off the phone, I'm going straight to my computer, and I'm making sure you never get food here EVER AGAIN!!!"

*click*

This one actually got it, and I know that, because as soon as I said fuck you to him he got real quiet, and he didn't even bother to call back. So Mr. Juan Rivera of Anaheim, CA, I hope talking all that shit was worth it, because now you will have to go to another restaurant out of your area, you will be forced to go pick it up, as none of our stores deliver outside of their own area, so your delivery priveleges have been revoked.

Maybe if you come in and kiss Robert's lily white ass, AND bring him a written apology, I will change my mind....

Maybe....but I doubt it.